We welcome animals of all breeds, ages, and energy levels, and tailor every service to meet their individual needs and personality.

While we are experienced with a wide range of behaviors, we are unable to accept any animals with a known history of aggression toward humans, for the safety of our team and your pet.

That said, we do accept dogs with leash reactivity—such as barking or lunging at other animals, bicycles, or distractions—so long as the behavior is limited to on-leash situations. We can work safety and patiently with these behaviors and are happy to incorporate positive reinforcement into each walk.

We offer both private and semi-private walks, thoughtfully structured to give your dog individualized attention and care. Our small group walks are usually around 3-6 dogs, usually from the same household or nearby clients carefully matched by size, temperament, and energy level.

We never do large or chaotic pack walks. Instead, we create calm, well-balanced walking groups where dogs not only feel secure- but also enjoy the benefits of light socialization. Walking with compatible partners can help reduce anxiety, support emotional health, and provide a healthy outlet for curiosity and connection.

Each member of the Petworks Seattle team is not only a devoted animal lover, but also a trained professional with extensive experience in animal care and handling. All team members are certified in Pet First Aid and CPR, and undergo thorough onboarding to uphold our standards of safety, compassion, and professionalism. We are fully licensed in the State of Washington, and proudly insured and bonded through the National Association of Professional Pet Sitters (NAPPS) and The Business Insurers of the Carolinas.

We accept all major credit and debit cards as well as Apple Pay, with details securely stored in your client portal. For your convenience, billing is processed automatically at the end of each service week and all itemized invoices are available in your client portal—ensuring a seamless experience.

Gratuity is never expected, but always deeply appreciated. If you wish to leave a tip for your caregiver, you may do so conveniently through your client portal.

We observe all major holidays and do not offer visits on those dates in order to give our team well-deserved rest. Boarding services remain available on holidays, with a $20 holiday surcharge applied to only the actual holiday date.

For households with multiple pets, a $10 fee applies for each visit. To help offset rising fuel costs and maintain consistent service, a $2 fuel surcharge is added to each visit. All fees are clearly outlined in your itemized invoice with transparent, respectful pricing for the quality care your pets deserve.

We’re happy to administer medications at no additional cost, provided they do not require a LVT or DVM license to legally dispense.

Our team has extensive experience with a wide range of medications and care routines—including oral pills, topical treatments, injections, and subcutaneous fluids. We approach each pet’s medical needs with patience, precision, and a gentle touch to ensure they remain comfortable and safe.

We do our best to accommodate last-minute requests, but to ensure availability, we recommend booking visits at least 24 hours in advance. Same-day reservations may be accepted when the schedule allows.

For cancellations, we kindly ask for at least 24 hours’ notice for standard visits. Cancellations made with less than 24 hours’ notice are subject to a 50% cancellation fee. If a caretaker arrives and the pet is not present (without prior cancellation), the full visit fee will be charged.

For boarding reservations, we recommend booking as early as possible-spaces are limited and fill quickly, especially during holidays and peak travel seasons. We gladly accommodate extended stays; our longest to date was six months. Boarding cancellations require 7 days’ notice. Cancellations with less notice are subject to a 50% cancellation fee, as we may be unable to fill the spot from the waiting list on short notice.

To ensure reliable, punctual care for every client, we require that a lockbox be kept on the property containing all necessary keys, fobs, or access cards. This allows our team to secretly and consistently access your home without delays or reliance on third parties.

For efficiency and safety, we are unable to coordinate entry through apartment leasing offices, front desk staff, or remote call boxes. This policy helps us maintain smooth, punctual visits while keeping your home and pets safe at all times.

For homes equipped with a keypad entry system, a lockbox is not required. All entry instructions and codes are stored securely within your client portal and handled with the utmost care.

Our standard business hours are Monday through Friday, 9:00 AM to 3:00 PM. Visits and boarding transportation are generally available during two windows: morning (9:00 AM-12:00 PM) and afternoon (12:00 PM-3:00 PM). While we do our best to honor your preferred timing, some flexibility may be required based on the day’s schedule and route.

Weekend boarding transportation is available between 9 AM-2 PM for an additional fee.